It ain’t over yet!

Those of you who have been reading this blog for far too long 😉 will remember that I had a run-in with a certain consultant doctor over his arrogant behaviour. I have consulted more specialists than I care to remember but never before had I come across such blatant arrogance. On principle, I refused to pay for the consultation when leaving the doctor’s surgery and instead wrote to the doctor the following day, to express my dissatisfaction. Three weeks later, I received a bullying phone call from the doctor himself which did nothing to improve our stand-off. Last week, he sent me another bill for the outstanding account. It gave me a great laugh.

delayed-appointment1

I decided not to waste my time writing to this doctor again. Instead, I picked up the phone and spoke to his receptionist. She sounded very young and innocent so I was very gentle. I told her politely that I had already stated in writing why I was unhappy with the charge and then added, that I hoped her employer didn’t treat his staff as rudely as he did his patients. She apologised profusely and promised to look into the error!

doctors-receptionist

Now, I’m dying to know what will happen next. Will the receptionist relay my message to her employer and face the consequences or will she decide to quietly ‘lose’ the bill? Will the doctor try to threaten me with legal action? I suppose I should feel sorry for him. He must have hit hard times in this economic downturn. The consultation took place in 2007.

Watch this space!

3 Responses to It ain’t over yet!

  1. Annb says:

    Well done Steph for standing up to that arrogance. I know it can be exhausting but it also very good for the soul to fight back. Wishing you strength and great tactics, and looking forward to the next installment. God love him – he hasn’t a clue who he’s dealing with!!

  2. Baino says:

    You stick to your guns (as long as it doesn’t see you out of pocket). I have a colleague at work who reported a blatent misdiagnosis (her son had broken his arm and the doctor neglected to xray further than the wrist and told her it was just bruised). He did the same thing, rang her at work and abused the Hell out of her because she reported him to the AMA . . .in the end, she received an apology and he a warning. No legal rubbish but it did give her some satisfaction.

  3. Steph says:

    Thanks! guys

    This doctor received a healthy fee from me for the first consultation. He was then paid another healthy fee by my insurance company for carrying out the biopsy. Many doctors do not charge for a follow-up appointment (post-op) especially for minor surgery like mine. I was quite prepared to pay for my follow-up appointment but the treatment I received on that day plus the rudeness I experienced subsequently, left me very reluctant to ‘reward’ this guy any further. In all my days of seeing doctors, I have never had reason to have ‘fisty cuffs’ with any of them but this guy really took the biscuit. I reported his behaviour to my GP and recommended that he might consider finding another specialist for future referrals. The GP was very amused when I told him I took my own stitch out 😀

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